Refund and Returns Policy for Luxyra

Effective Date: January 2, 2025

At Luxyra, we are committed to ensuring your satisfaction with our products. This Refund and Returns Policy explains the process for returns, exchanges, and refunds for items purchased on our website, luxyra.site.

1. Returns and Exchanges

We want you to be fully satisfied with your purchase. If for any reason you are not happy with the product, we offer a return and exchange policy with the following conditions:

  • Return Period: You may return most items within 30 days from the date of delivery for a full refund or exchange.
  • Condition of Return: To be eligible for a return or exchange, items must be unused, in original packaging, and in the same condition as when received. Items that are damaged, opened, or used will not be accepted.
  • Return Process: To initiate a return, contact our customer service team at info@luxyra.site or call (601) 947-6818. We will provide you with a return authorization and instructions on how to send the item back to us.

2. Refunds

Once we receive your returned item and verify its condition, we will process your refund to the original method of payment. Please note the following:

  • Processing Time: Refunds are processed within 7-10 business days after we receive your returned item.
  • Shipping Fees: Shipping costs are non-refundable. If the return is due to an error on our part (such as a defective item or incorrect order), we will refund the original shipping charges.
  • Partial Refunds: In some cases, partial refunds may be issued if an item is returned in used or damaged condition.

3. Non-Refundable Items

Certain items may not be eligible for returns or refunds:

  • Personalized or Custom Products: Products that have been customized or personalized are non-refundable unless they arrive damaged or defective.
  • Gift Cards: Gift cards cannot be returned or refunded.
  • Sale or Clearance Items: Items purchased during clearance sales may be final sale and non-returnable.

4. Damaged or Defective Items

If your order arrives damaged or defective, we apologize for the inconvenience. Please contact our customer service team immediately with the following details:

  • Order Number: Your order ID for verification.
  • Photos of the Damaged Item: Clear photos showing the damage or defect.
  • Description of the Issue: A brief explanation of the issue.

Once we receive this information, we will arrange for a replacement or full refund, depending on your preference.

5. Exchanges

If you wish to exchange an item for a different size, color, or model, you can do so within 30 days of receiving your order. Please follow the return process outlined above and place a new order for the replacement item.

6. Free Return Shipping

In the case of damaged, defective, or incorrect items, Luxyra will cover the return shipping costs. We will provide you with a pre-paid return label to send the item back to us at no cost.

7. How to Return an Item

To initiate a return or exchange, follow these steps:

  1. Contact Luxyra customer support via email (info@luxyra.site) or phone ((601) 947-6818) to request a return authorization.
  2. Pack the item securely in its original packaging.
  3. Include the original receipt or proof of purchase.
  4. Ship the item back to the return address provided.

8. Exceptions and Special Circumstances

We understand that certain circumstances may require special consideration. If you are outside the 30-day return window or have a unique situation, please reach out to our customer service team for assistance.

9. Changes to Refund and Returns Policy

Luxyra reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date.

Contact Information

If you have any questions or need assistance with our Refund and Returns Policy, please reach out to us at:

  • Email: info@luxyra.site
  • Phone: (601) 947-6818
  • Address: 504 S Washington Ave, Livingston, Texas (TX), 77351